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Support Center

Maintenance

 
How To Ensure A Long Cartridge Life

To ensure a long cartridge life it is very important to purge the cartridge regularly. The cleaning cycle and purging cycle is NOT the same. Please refer to your printer manual for full instructions about purging your cartridge. What is a purge cycle? The purge cycle is an automatic process that heats all the tiny parts and ink in the cartridge and then cleans them from the inside out. All purge cycles produce a grid which consists of vertical and horizontal lines which represent printing quality of the cartridge.

1) Keep the print heads clean and avoid risk of blockage 

Always ensure that the print head is kept clean in order to stop ink clogging in the print head. Some machines, mostly the Hewlett Packard printers, have a tendency not to clean the print head properly as part of their normal cleaning cycles. Often deposits of ink will form on the end of the print head causing the cartridge to function sub-optimally. This problem can be fixed by gently cleaning the print head with a soft cotton ball, cloth or clean tissue. Snap the cartridge in and out a couple of times to get a good connection after cleaning. Keeping the print head clean also greatly increases the number of successful refills.

2) Printer problem Error message

First of all, find out if everyone using this printer is having a problem or if you are the only one. It is likely that there is either something wrong with the printer, there is a network problem, it is a problem with your PC, your connection to the network (or printer) or a problem with the application or file you are working with.

Errors on the Printer Display
Most networked printers will have a display that will tell you its status.
No Display: Turn the printer on.

Offline: 
Press the Go or Online button. If this does not change the printer display to Online, then power the printer off for 1 minute and then turn it back on.

Paper Jam: 

•Open the doors and remove any paper, being careful not to tear it and lose pieces inside. Paper may also be lodged under the toner cartridge so you may have to pull the toner out.

•If you believe you have removed the paper but the display still says Paper Jam, power the printer off for 1 minute and turn it back on.

•If the jam is severe, an IT Services technician can help remove the jam. Contact your printer brand Help Desk.

Processing Job
•If the printer displays Processing Job but nothing is printing the job may just be really large and taking a while to print.

•If it has not printed after 5 minutes, press the Cancel Job button on the printer.

•If the job will not cancel, power the printer off for 1 minute and turn it back on.

IO or Other Error

Most IO errors will be cleared by powering the printer off for 1 minute and turning it back on. You may also need to check to make sure the network cable on the printer is plugged securely into the printer and into the network jack on the wall.

Tray Empty:

Add paper to the appropriate tray.
Flashing Lights: Most personal desk jet, ink jet and bubble jet printers will have flashing light codes to tell you what is wrong. These differ from manufacturer to manufacturer and also from model to model. Consult your manual or manufacturers web site. In case of any problem, call the printer company’s help desk or relevant department.

2. What do I do if my printer cannot recognize the ink cartridge?

No print head in cartridge (Epson, most Canon, Brother, Xerox)? This will most often occur with compatible Epson cartridges with a chip in the front of the cartridge. The simple reason is that the chip is not properly connecting with the printer. Is the cartridge properly seated? Try pushing it firmly down and make sure it is properly seated. If this does not solve the problem, turn the printer off, remove the cartridge and reinstall, making sure it is correctly seated. Turn the printer back on and see if the cartridge is recognized. If not, repeat this process several times.

Cartridge has print head (All HP, Lexmark, and some Canon)? This is caused by improper contact with the printer, or dirty contact points on the cartridge or in the printer. Clean the print head and the printer with a lint-free cloth or paper towel dipped in alcohol, distilled water or a non-greasy cleaner. Clean in a circular motion. Try reinstalling the cartridge. "Drop" the cartridge into the holder and slightly wiggle the cartridge a few times to ensure correct seating. Then lock the cartridge in place.

3. What do I do if printer indicates cartridge is EMPTY or OUT OF INK but there is ink in the cartridge

Compatible cartridges commonly hold more ink than originals. The original cartridges are designed to hold a fixed volume of ink and print almost the same number of pages every time. Because of the higher ink volume, compatibles normally print more pages. Instead of reading the actual ink level, many printers keep a count of the number of pages printed. Once you install a new original cartridge it starts the count again.

When you install a compatible cartridge, the printer sometimes doesn’t reset the ink level automatically. Once the printer has printed a certain quota of pages it thinks that cartridge is empty even if it is full of ink.

Recommended Solution:

• Restarting your printer may overcome the signal and reset the ink level. Printer will then print normally until the ink supply is minimal.

• If this does not solve the problem
find out if the cartridge has a copper chip at the bottom. If the cartridge has a chip you should gently clean this chip with a tissue paper or cotton. Also, gently clean the copper chip in the printer itself where you insert the cartridge. After this cleaning procedure, reinstall the cartridge and restart your printer.

• If your printer is a Lexmark or Dell brand, you may continue to receive this error message however the printer will allow you to print anyway.

4. Why does the cartridge I received look bigger than the one thats already in my printer?

A majority of our remanufactured cartridges are equipped with a protective clip that must be removed before installation. This is an exterior clip that runs along the side of the cartridge that protects the cartridge from any possible damage. Please open the package and carefully remove the protective clip as well as any protective tape that is covering the print head of the cartridge.

5. Why is my toner cartridge producing poor quality prints?

There are many reasons for poor quality printouts from laser toner cartridges, please see below for possible solutions:

Black Lines

1. Dirty fuser entrance guides. Clean the guides.

2. Defective Fuser Assembly. Replace Fuser Assembly.
                                Or
1. Clean the primary corona wire of the drum unit.

2. Make sure the primary corona wire’s blue tab is at the home position
                                Or
Make sure that a torn piece of paper is not inside the printer covering the laser scanner window.

Blank Pages

1. No toner in cartridge. Replace toner cartridge.

2. Defective laser shutter. Check laser shutter to free operation.

3. No transfer roller voltage. Replace transfer roller.

4. No developing bias. Replace engine board.

5. Defective laser scanner. Replace laser scanner assembly.

Black Page

1. Defective primary charge roller. Replace cartridge.

2. HVPS contacts are dirty. Clean inside printer (all contacts).

3. Laser drive circuitry is damaged. Replace engine control board followed by the formatter if needed.

Drop Outs

1. Paper may be too smooth. Check the paper type and quality.

2. Operating environment out of specifications. Make sure it meets specifications.

3. Wrong density setting. From Print quality menu on the control panel, adjust density setting. Make sure Economode is off.

Bubble Print

1. No drum ground path. Replace engine controller board.

Dirt on Back

1. Dirt inside of printer. Print at least 10 pages to see if the problem goes away. Print a cleaning page. Identify and clean the contaminated part according to the repetitive defect ruler. If contamination cannot be removed, replace the contaminated part.

2. Check for toner leaks.

3. Print media does not meet printer specifications or is stored improperly. Replace print media.

Creases

1. Wrong tray. Print from a different tray.

2. Wrong output tray for media type. Print to a different output bin (top or rear output bin).

3. Obstruction in paper path. Check the paper path for labels or paper debris.

Curls

1. Paper does not meet specifications for printer. Check paper.

2. Printers environment is out of specification. Check environment.

3. Wrong output bin. Print to a different output bin.

4. Wrong fuser setting for paper. From the paper handling menu, change fuser mode setting or change paper type in the
driver.

Distorted Image

1. Poor connection of cables to the engine controller board and/or scanner. Reseat the cables connected to the engine controller board and scanner.

2. Defective scanner. Replace scanner.

3. Defective engine board. Replace engine board.

Grey Background

1. Print media does not meet printer specifications or is stored improperly. Replace the paper.

2. Wrong toner density setting. From the print-quality menu on the control panel, adjust the toner density setting. Make sure EconoMode is off.

Loose Toner

1. Dirt in the printer. Print a few more pages to see if the problem corrects itself. Clean the inside of the printer or use the printers cleaning page.

2. Defective fuser. Replace the fuser.

3. Paper might be too smooth. Check the paper (or other print media) type and quality.

4. Wrong fuser setting for paper type. From the paper-handling menu on the control panel, change the fuser mode setting or choose another paper type from the printer driver.

Skew

1. Print media is not loaded correctly or trays are not adjusted properly. Make sure print media is loaded correctly and that the guides fit properly against the media stack.

2. Registration assembly and/or scanner assembly are improperly installed. Be sure that the registration assembly and scanner assembly are installed correctly.

Toner Specks

1. Dirt in printer. Clean inside printer or use the printers’ cleaning page.

Vertical White Lines

1. Defective fuser. Replace the fuser assembly.

2. Dirt in the laser path. Clean the laser path.

Toner Smear

1. Dirt in the printer. Print a few more pages to see if the problem corrects itself. Clean the inside of the printer or use the printers cleaning page.

2. Fusing Assembly is defective. Replace the Fusing Assembly.

3. Paper might be too smooth. Check the paper (or other print media) type and quality.

4. Wrong fuser setting for paper type. From the paper-handling menu on the control panel, change the fuser mode setting or choose another paper type from the printer driver.

Horizontal Smudges

1. Paper-path contamination or damage. See the Repetitive defect ruler.

2. Check the toner cartridge and replace it, if necessary.

3. Check the fuser and replace it, if necessary.

Light print, Dark Print or Fade

1. Defective engine controller board or high voltage power supply. Replace the engine controller board and/or high voltage power supply.

2. Defective laser/scanner. Replace the laser scanner.

3. Poor contact to the engine controller board. Ensure that the drum ground spring is connected to the engine controller board correctly. Clean the contacts if they are contaminated. If the problem remains after cleaning, or parts are damaged or deformed, replace them. Replace the engine controller board, if necessary.

4. Toner cartridge is low. Replace the toner cartridge.

5. Transfer roller is defective. Replace the transfer roller.

6. Wrong toner density setting. From the print-quality menu on the control panel, adjust the toner density setting. Make sure EconoMode is off.

Fading Print

1. Wrong toner density setting from the print-quality menu on the control panel, adjust the toner density setting. Make sure EconoMode is off.

2. Toner supply is low. Replace cartridge.

3. Transfer roller is defective. Replace transfer roller.

4. Print media does not meet printer specifications or is stored improperly. Replace the paper.

5. Defective scanner. Replace scanner.

6. Defective engine controller board. Replace engine controller board.

Blank Spots

1. Dirty or deformed transfer roller. Replace the transfer roller.

2. Defective toner cartridge. Replace the toner cartridge   

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